For life threatening emergencies, call 911.

For poisonings, call 1-800-POISON-1.

Regular Business Hours

During regular office hours, routine medical questions are handled by our experienced nursing staff.  At our Central Office, Joyce Jordan, L.V.N. and Karen Dubec, M.A. staff our phone triage.  Ms. Jordan has been with Capital Pediatric Group for more than 36 years and Ms. Dubec has been with CPG for over 19 years.  At our North Office, Lola Culwell, M.A. staffs phone triage.  She has been with CPG for over 17 years.

Please call during regular office hours to make appointments and ask routine questions (e.g. feeding questions, diaper rash creams). If the staff is on another line, you may be directed to an answering machine.

When calling or leaving a message, please provide the following information:

• Child’s name and date of birth
• Pharmacy number
• Child’s temperature.  If your child is under 6 months, please check the temperature rectally.

Our staff typically return calls within 30 minutes.  On a busy day, morning calls should be returned by lunch and afternoon calls by 5pm.  If you think your child may need to be seen, please call by noon so we are able to work them in.

After Hours Calls

Patients of both offices are welcome to utilize the after hours services at the central office.  Patients of both offices should call the central office after hours at (512)454-4545.  There is no charge for calls made while the central office is still open.  After the office is closed, you will be given the option to be transferred to the Seton Call Center.  There is a $12 charge for calls received by the Seton Call Center.  These nurses are highly trained registered nurses available to assist you at any hour of the night.

If you feel uncomfortable managing your child’s illness through the night, we expect to hear from you. Things that are considered an emergency include:

• a serious accident or injury
• poisoning (call poison control, a free hotline staffed by pharmacy and poison experts 1-800-POISON-1 or 1-800-764-7661)
• bleeding that cannot be stopped
• large cut or gaping wound (must be closed within a limited time)
• significant head injury (go directly to ER if any vomiting or loss of consciousness)
• severe breathing difficulties (including rapid or labored breathing)
• convulsions or seizure activity
• sharp abdominal pain lasting more than 2 hours
• black or bloody bowel movements
• severe diarrhea in an infant
• no urine in over 8 hours in an infant
• fever of 100.4ºF taken rectally in an infant under three months of age
• sharp or intense testicular pain

One of the doctors in our group is available and on call 365 days a year.  The nurses at the call center will page the doctor on call if indicated.

Please deactivate anonymous call blocking if you are awaiting a doctor or nurse call after hours.